Franklin.Rose
October 09, 2020
"Quality Material and Good Intentions"
I came online to put in feedback how pleased I was with the October 2020 catalog and the beautiful models they use... Online as well, diversity in beauty is being flawlessly executed. Kudos. I cannot speak for any online customer service. Living in California and having visited Denver, I will say that in store, the customer service is first rate and rivals anyone's. As for the merchandise, they are doing limited runs of unique embroidered designs. The fabrics alone they use are not only expensive, but slanted toward easy care (machine wash/tumble dry) and that is a super fine line to walk. I am sad people missed their opportunity to buy something they wanted for super cheap. If it has sold out it's gone. If you love it, pay for it when you see it. As for masks, I will point out this company was one of the first to do this when everyone else was sewing their own or bugging their friends who could just to get anything, and they donated an equal amount to healthcare workers as part of the deal. That means something to me. I give them five stars. If they have outsourced their online customer service, they can consider investing in that like they do in their design and materials... but as I'm lucky enough to be by a store, they have my business.